LE MANOIR DE LONGEVEAU is a limited liability company with share capital of €7,622.45, registered with the Angoulême Trade and Companies Register under number 393 141 676.
Its registered office is located at LONGEVEAU – 16390 PILLAC.
Telephone: +33 (0)5 45 98 55 13
Email: reservations@longeveau.com
Website: www.longeveau.com
LE MANOIR DE LONGEVEAU offers the rental of accommodation, the provision of reception facilities for the organisation of group events (weddings, seminars or others), as well as the provision of ancillary services (hereinafter referred to as the “Services”) to private individuals and companies wishing to benefit from them (hereinafter referred to as the “Clients”).
LE MANOIR DE LONGEVEAU and the Client are hereinafter jointly referred to as the “Parties”.
These General Terms and Conditions govern, without restriction or reservation, any relationship between LE MANOIR DE LONGEVEAU and any Client, in connection with the rental of property and the services offered and subscribed to by the Client (whether private individual or professional) as part of the reservation made or the quotation accepted. All reservations imply unconditional acceptance of these General Terms and Conditions of Sale, which the Client acknowledges having read beforehand.
The services and the main characteristics of the Services offered are listed in the reservation, or in the quotation or order form issued by LE MANOIR DE LONGEVEAU.
The Client is required to read these terms and all of the services offered before making any reservation. The choice and subscription of services are the sole responsibility of the Client.
These General Terms and Conditions are systematically communicated to every Client prior to the conclusion of the contract and shall prevail, where applicable, over any other version or any contradictory document.
The Client declares that they have read these General Terms and Conditions and accepted them before the conclusion of the contract.
Validation of the subscription to the services offered by LE MANOIR DE LONGEVEAU implies the Client’s acceptance of these general terms and conditions without restriction or reservation.
LE MANOIR DE LONGEVEAU reserves the right to amend its General Terms and Conditions of Sale at any time and without prior notice. However, only the General Terms and Conditions of Sale in force at the time of a reservation shall apply to that reservation. Clients are invited to download and archive the General Terms and Conditions of Sale in force at the time of their reservation. If LE MANOIR DE LONGEVEAU does not rely on, is delayed in relying on, or only partially relies on one or more provisions hereof, this shall in no way mean that the company waives or has waived its right to rely on them in the past or in the future.
If one or more provisions of these Terms are declared null and void or invalidated by a final decision of a competent court, they shall be deemed unwritten, while the other provisions of the Terms shall remain fully valid.
The purpose of these General Terms and Conditions of Sale is to determine the characteristics, procedures and conditions for reservation, rental and use of the accommodation and services offered by LE MANOIR DE LONGEVEAU, and to define the rights and obligations of the Parties in connection with the performance of these Services.
These terms, together with the reservation confirmation or quotation, form the contract and define the entire relationship between LE MANOIR DE LONGEVEAU and the Client, in particular the services offered by LE MANOIR DE LONGEVEAU in relation to the Services, their prices and the reciprocal commitments of the Parties.
These general terms and conditions may be supplemented by special conditions appearing in the reservation or quotation, and are intended to define the terms and conditions under which the Parties intend to organise their collaboration in respect of the Services described below.
In the event of any contradiction between the general terms and conditions and the special conditions, the specific provisions of the special conditions shall prevail over these general terms and conditions for the reservations concerned.
LE MANOIR DE LONGEVEAU offers the Client: basic services relating to the provision of accommodation, and ancillary (or additional) services.
The Special Conditions indicate the precise characteristics of the Service(s) agreed between LE MANOIR DE LONGEVEAU and the Client.
Accommodation: 34 accommodation units, ranging from 2 persons to more than 10 persons.
Each accommodation unit has its own characteristics and facilities, details of which are provided individually for each accommodation unit on the website: www.longeveau.com.
Shared facilities:
Parking spaces
Access to the Manor, the bar (drinks not included) and its terraces, the dining room, the barn (with reception room, gym),
Children’s play areas,
The main swimming pool with children’s pool and relaxation areas around it (accessible from May to September),
A table tennis table,
A laundry room,
Access to the tennis courts (equipment not provided),
Access to the Golf course (service charged additionally),
A seminar area, reception/meeting room.
LE MANOIR DE LONGEVEAU offers Basic Services.
Basic Services:
Basic Services mean:
the provision of accommodation, fully equipped in accordance with the description given on the website;
water, gas and electricity;
the provision of bed linen and towels;
end-of-stay cleaning, including routine cleaning of the premises and common areas, excluding dishes, waste removal, removal of bed linen, and any abnormal reinstatement resulting from non-compliant or excessive use of the premises (as stated in the welcome letter and welcome booklet).
The Basic Services also include access to the shared facilities available on site, for the duration of the accommodation rental, under the conditions and during the opening hours set by LE MANOIR DE LONGEVEAU, including in particular access to the swimming pools, play areas, tennis court and access to the bar, except in the event of privatisation. In the event of privatisation, LE MANOIR DE LONGEVEAU reserves the right to refuse access to certain shared facilities.
Group Services
Group Services require the reservation of a minimum of EIGHTEEN (18) accommodation units.
Such reservations are the subject of special requests by quotation and mean the provision of a certain number of accommodation units and spaces for the purpose of hosting Group events such as weddings, various entertainments, functions, receptions, seminars.
Group Services include:
the provision of accommodation, fully equipped in accordance with the description given on the website;
water, gas and electricity;
the provision of bed linen and towels;
end-of-stay cleaning, including routine cleaning of the premises and common areas, excluding dishes, waste removal, removal of bed linen, and any abnormal reinstatement resulting from non-compliant or excessive use of the premises (as stated in the welcome letter and welcome booklet).
Basic Group Services also include access to the shared facilities available on site, including in particular access to the swimming pools, play areas, tennis courts, access to the bar, and access to the reception room.
Basic Services (individual and group) may be supplemented by additional paid services (hereinafter referred to as “Ancillary Services”, or more specifically “Ancillary Individual Services” and “Ancillary Group Services”).
Depending on the needs expressed by the Client, whether for an individual or group reservation, LE MANOIR DE LONGEVEAU offers various ancillary services, and this list is not exhaustive. Any request for ancillary services made by the Client shall be the subject of a specific proposal from MANOIR DE LONGEVEAU and, where appropriate, the preparation of a prior quotation.
Ancillary services may be reserved, depending on their nature, either directly on the website www.longeveau.com when making an individual reservation, or with LE MANOIR DE LONGEVEAU in the case of a Group reservation, or directly on site during the stay (subject to availability).
Ancillary services are invoiced separately, according to the following terms:
for an individual service, they are invoiced directly via the website at the time of booking the main service;
for a group service, they are included in an overall quotation and paid in accordance with the payment terms set out in these General Terms and Conditions of Sale and, where applicable, in the special conditions agreed between the Client and MANOIR DE LONGEVEAU.
Any request from a Client seeking the provision of Services by LE MANOIR DE LONGEVEAU shall give rise to the preparation of a quotation sent to the Client (hereinafter the “Quotation”).
Reservations may be made by email, by telephone, through various partners, or directly on the website www.longeveau.com.
The reservation becomes effective after acceptance of the general terms and conditions of sale and payment of a deposit.
Thereafter, LE MANOIR DE LONGEVEAU confirms the reservation to the Client by email, together with receipt of the deposit payment.
Deposit and payment deadlines
For any reservation, the Client must pay an amount corresponding to a percentage of the total amount.
The deposit is a sum paid in advance to secure the reservation made.
The deposit paid by the Client is non-refundable in the event of cancellation at the Client’s initiative.
At the time of booking: payment of 25% of the total amount.
The total amount of the reservation consists of the basic services, increased by any ancillary service chosen.
At least EIGHT (8) weeks before the date of the stay: payment of the balance of the total reservation amount, including the basic service and the ancillary services.
Failing such payments, the contract shall be deemed terminated at the Client’s initiative and LE MANOIR DE LONGEVEAU shall be released from its obligations. The deposit paid shall remain acquired by LE MANOIR DE LONGEVEAU.
LE MANOIR DE LONGEVEAU may deny access to any Client who has not paid the amount due.
Prices of the Services
The prices indicated on the website www.longeveau.com are the basic prices and do not include ancillary services (texts and photographs are non-contractual);
The prices shown on the documents issued by LE MANOIR DE LONGEVEAU, including the Quotation and price sheets, are expressed in EUROS and indicated inclusive of all taxes (TTC), including:
charges: water, electricity, heating, gas;
VAT at the applicable rate;
tourist tax, according to the rates in force.
This tax is collected on behalf of the municipalities and may be increased by an additional departmental tax. The amount of the tourist tax may change during the year, which could affect the total cost of the stay, either upwards or downwards. The tourist tax applies per day and only to adults.
The contractual price may be subject to change within the legal and regulatory limits where there are changes in the applicable VAT rates or tourist taxes between the booking date and the date of payment of the balance.
LE MANOIR DE LONGEVEAU reserves the right to unilaterally amend its prices. However, Services that have already been the subject of a Quotation may not be subject to any change in the prices indicated during the period of validity of the Quotation.
Payment methods
Payments are made by the Client by one of the following methods:
• by bank transfer to the account of LE MANOIR DE LONGEVEAU;
• by bank card to the account of LE MANOIR DE LONGEVEAU, using the secure online payment portal on the website.
LE MANOIR DE LONGEVEAU is not responsible for any bank charges relating to the payment method used, which remain the exclusive responsibility of the Client.
Late payment
Any late payment of an invoice shall incur a penalty at a rate equal to three (3) times the legal interest rate.
The services sold on the website www.longeveau.com are reserved for individual services. Groups and professionals must contact LE MANOIR DE LONGEVEAU directly to organise a group service.
Any request from a Client seeking the provision of Group Services by LE MANOIR DE LONGEVEAU shall give rise to the preparation of a quotation sent to the Client (hereinafter the “Quotation”), together with any special conditions defined between them.
A reservation may only be made by direct contact with LE MANOIR DE LONGEVEAU and shall be the subject of a specific quotation, including:
the Services, including identification of the accommodation units and premises made available to the Client, their capacity and the list of equipment made available;
the terms of performance of the Services, including the times at which the premises are made available;
the price of the Services as well as an estimate of the price of any ancillary services;
the payment terms, including the amount of the deposit to be paid by the Client in the event of acceptance of the Quotation (hereinafter referred to as the “Deposit”);
the condition of express acceptance of the General Terms and Conditions of Sale for the formation of the contract between the Parties (hereinafter referred to as the “Contract”).
The Client may request any other information from LE MANOIR DE LONGEVEAU before validating the quotation.
The Client is thereby informed, through the Quotation, the special conditions and the information contained on the Website www.longeveau.com, of the essential characteristics of the Services.
By accepting the Quotation communicated by LE MANOIR DE LONGEVEAU, together with the special conditions agreed between them, the Client acknowledges that all mandatory pre-contractual information provided for in Articles L.111-1 et seq. of the French Consumer Code has been brought to their attention.
Once prepared and communicated to the Client, the Quotation remains valid for a period of fourteen (14) days.
After this period, the prices indicated and the conditions for performance of the Services may be modified by LE MANOIR DE LONGEVEAU.
Furthermore, a request for a Quotation does not amount to a reservation and LE MANOIR DE LONGEVEAU may refuse a reservation for the dates requested by a Client who has not validated a Quotation and paid the Deposit.
The Contract is validly formed by acceptance of the Quotation communicated to the Client by LE MANOIR DE LONGEVEAU, by signing it with indication of the date of signature or by any form of express written acceptance (in particular by return email), and by payment of the Deposit.
These General Terms and Conditions of Sale are attached to the Quotation communicated to the Client and are also available on the Website.
LE MANOIR DE LONGEVEAU confirms the reservation and receipt of the Deposit payment to the Client.
Deposit and payment deadlines
For any reservation, or acceptance of a quotation, the Client must pay a fixed sum by way of Deposit.
The Deposit is a sum paid in advance to secure the reservation made.
The Deposit paid by the Client is non-refundable in the event of cancellation at the Client’s initiative.
In the case of Group Services subject to a quotation and special conditions:
Upon acceptance of the quotation and the special conditions: payment of a fixed amount of FIVE THOUSAND EUROS (€5,000.00).
The event date is then reserved for the benefit of the Client. This Deposit is non-refundable.
The amount of FIVE THOUSAND EUROS (€5,000.00) shall then be deducted from the final amount of the Ancillary Group Services.
At least TWELVE (12) months before the event:
payment of 25% of the total accommodation amount;
confirmation of the total number of accommodation units (minimum 18 accommodation units) as well as the number of nights per accommodation unit (minimum 3 nights).
At least FOUR (4) months before the event:
payment of the balance of the total reservation amount concerning the accommodation;
confirmation of all ancillary services selected.
At least 5 weeks before the event: payment of the balance relating to the ancillary Services.
Failing such payments, the contract shall be deemed terminated at the Client’s initiative and LE MANOIR DE LONGEVEAU shall be released from its obligations. The Deposit paid shall remain acquired by LE MANOIR DE LONGEVEAU.
LE MANOIR DE LONGEVEAU may deny access to any Client who has not paid the amount due.
Prices of the Services
The prices indicated on the website www.longeveau.com correspond to the basic prices and do not include ancillary services; the texts and photographs shown on the website are not contractually binding.
In the context of group services, sliding scale prices may be applied depending on the number of accommodation units reserved and the duration of the stay. Any modification to the number of accommodation units and/or the number of nights may result in a revision of the applicable unit price.
The prices shown on the documents issued by LE MANOIR DE LONGEVEAU, including the Quotation and price sheets, are expressed in EUROS and indicated inclusive of all taxes (TTC), including:
charges: water, electricity, heating, gas;
VAT at the applicable rate;
tourist tax, according to the rates in force. This tax is collected on behalf of the municipalities and may be increased by an additional departmental tax. The amount of the tourist tax may change during the year, which could affect the total cost of the stay, either upwards or downwards. The tourist tax applies per day and only to adults.
The contractual price may be subject to change within the legal and regulatory limits where there are changes in the applicable VAT rates between the booking date and the date of payment of the balance.
LE MANOIR DE LONGEVEAU reserves the right to unilaterally amend its prices. However, Services that have already been the subject of a Quotation may not be subject to any change in the prices indicated during the period of validity of the Quotation.
Payment methods
Payments are made by the Client only by bank transfer to the account of LE MANOIR DE LONGEVEAU.
LE MANOIR DE LONGEVEAU cannot be held responsible for any bank charges, which remain the exclusive responsibility of the Client.
Late payment
Any late payment of an invoice shall incur a penalty at a rate equal to three (3) times the legal interest rate.
Security deposit
In the case of Group Services, in addition to the payment terms set out above, LE MANOIR DE LONGEVEAU reserves the right to require payment of a security deposit upon the Client’s arrival, in the amount of THREE THOUSAND EUROS (€3,000.00). This deposit is made by simple pre-authorisation on the Client’s bank card, and is therefore not debited from the Client’s bank account.
The full amount of this security deposit shall be returned no later than 3 days after your departure if the accommodation is returned clean, less any sums retained for damage caused, unpaid services, or loss of keys handed over on your arrival.
Service hours
For GROUP reservations, the Parties shall agree together, within the framework of a quotation and the special conditions, on the terms applicable and in particular the arrival and departure times, including access for external service providers and subcontractors. They shall also determine the hours of access to the common areas (in particular the barn/reception room), which may not extend beyond 1:00 am.
The Client undertakes to ensure that all premises made available have been completely vacated at the time agreed between the Parties.
LE MANOIR DE LONGEVEAU undertakes to perform the Services as set out on its website or in the quotation and any agreed special conditions accepted by the Client, in a professional manner, in accordance with the rules and practices generally recognised by the profession and on the basis of the elements and information provided by the Client, subject to technical constraints and limitations imposed by law and regulations.
LE MANOIR DE LONGEVEAU undertakes to make the accommodation available to the Client in accordance with the description provided to them, and to comply with the obligations arising from these general terms and conditions of sale.
It is specified that the photographs provided on the website www.longeveau.fr are not contractually binding and are given for information purposes only; that is to say, they may not accurately reflect…
[Translator’s note: the French source text provided ends here mid-sentence, so this clause is incomplete in the original supplied text.]
The Client undertakes to provide LE MANOIR DE LONGEVEAU in writing with all information and elements necessary for the proper performance of the reserved Services, within the limits set by them.
In this respect, the Client shall in particular inform LE MANOIR DE LONGEVEAU of the exact number of persons present during the stay or the event, as well as the identity of any subcontractors, service providers or external participants whom they intend to engage. LE MANOIR DE LONGEVEAU shall not be held liable for the personnel engaged by such external service providers, nor for their remuneration or their social, tax or contractual obligations.
The Client acknowledges that any change or event likely to have an impact on the performance of the Services shall, where appropriate, result in an update to the Quotation, which must be expressly agreed in advance between the Parties.
The Client undertakes to comply with the internal regulations applicable both to the accommodation and to the common areas, which are brought to their attention by means of notices displayed in the relevant areas.
Smoking and vaping are prohibited in the common rooms, as well as in the accommodation.
It is prohibited to consume in the common areas (bar, dining room, terrace, main pool) any food or drink not originating from the establishment (unless agreed otherwise).
All gîtes are independent; however, consumption of personal drinks/food is not permitted in the common areas.
We reserve the right to charge you additionally an amount equivalent to the purchase price of the product from our bar. In the event of consumption that we deem excessive, we reserve the right to close the bar and the other public areas.
Animals are not permitted within the grounds of LE MANOIR DE LONGEVEAU, with the exception of guide dogs.
Fireworks are permitted subject to:
obtaining prefectural and municipal authorisation (Decree No. 2010-580 of 31 May 2010);
having informed LE MANOIR DE LONGEVEAU at least two (2) months in advance;
being set off by a specialised company holding the insurance and authorisations necessary for its activity.
Each room and each accommodation unit is intended for a specified number of occupants and has a maximum capacity set by LE MANOIR DE LONGEVEAU.
Under no circumstances may it be occupied by a greater number of persons (including children and babies).
The Client undertakes to comply with the maximum occupancy capacity set by LE MANOIR DE LONGEVEAU and clearly indicated in the Quotation and/or on the website at the time of booking.
In such case, LE MANOIR DE LONGEVEAU is entitled to refuse any additional person.
Any exceeding of the maximum occupancy capacity may result in immediate termination of the Service Contract and immediate evacuation of the premises.
In such case, any modification or termination of the contract shall be deemed to be at the Client’s initiative.
The setting up of tents or the parking of caravans on the grounds of the rented property is also prohibited, unless prior written agreement has been obtained from LE MANOIR DE LONGEVEAU. Failure to comply with this prohibition shall result in the immediate termination of the reservation contract at the Client’s fault and shall give rise to no refund.
Minors not accompanied by their parents or legal guardian cannot be admitted. They must remain under the full and entire responsibility of their parents or legal guardian, who must ensure their close supervision.
The common areas, and in particular the pool and play areas, are accessible without supervision.
Festive gatherings are not permitted around the main pool, except those expressly organised by LE MANOIR DE LONGEVEAU and with the presence of a professional lifeguard.
DJ equipment is not permitted around the pools. Access is limited to 12 persons around private pools. The use of glassware is prohibited around the pools.
LE MANOIR DE LONGEVEAU reserves the absolute right to close or restrict the hours of access to and/or use of the swimming pool and all other facilities (including the bar) if the circumstances or any behaviour could adversely affect a safety, health or legal interest relating to a third party (other client, staff, neighbours, etc.).
LE MANOIR DE LONGEVEAU reserves the right to refuse to serve (alcoholic or non-alcoholic drinks) to any consumer who is clearly intoxicated or who displays inappropriate behaviour.
LE MANOIR DE LONGEVEAU makes available to the Client the equipment referred to in the Quotation.
No additional equipment may be made available to the Client, unless otherwise agreed in writing by the Parties and, where applicable, subject to payment of an additional charge.
On arrival
Access to the premises is autonomous. Any observation, complaint or anomaly relating to the condition of the premises, furniture or equipment must be notified in writing to LE MANOIR DE LONGEVEAU within twenty-four (24) hours following entry into the premises. Failing notification within this period, the premises, furniture and equipment shall be deemed to conform to the contractual description and to be in perfect working condition.
On departure
Departure from the premises is also autonomous. Any finding by LE MANOIR DE LONGEVEAU of any failure, damage or deterioration to the premises, furniture or equipment shall be notified to the Client within twenty-four (24) hours following departure.
In such case, LE MANOIR DE LONGEVEAU reserves the right:
in the case of an individual service, to claim from the Client payment of compensation corresponding to the amount of the damage observed;
in the case of a group service, to deduct from the amount of the security deposit paid by the Client the sum corresponding to the damage observed.
The amounts claimed or deducted shall be determined according to the nature and extent of the damage actually observed.
LE MANOIR DE LONGEVEAU reserves the right to entrust all or part of the performance of the Services to duly qualified third parties possessing the required professional and/or technical skills.
LE MANOIR DE LONGEVEAU shall not be held liable for personnel employed by such external service providers, nor for the resulting social, tax or contractual obligations.
Pursuant to Article L.221-28 of the French Consumer Code, we inform you that accommodation services which must be provided on a specific date or during a specific period are not subject to the 14-day right of withdrawal.
On pain of invalidity, any termination must be notified in writing and sent by email.
In the event of termination at the Client’s initiative, the Client shall not be entitled to reimbursement of the Deposit paid. If termination at the Client’s initiative is received less than eight (8) weeks before the scheduled date for Individual Services, less than four (4) months before the event for accommodation in the context of Group Services, and less than 5 weeks before the event for Ancillary Group Services, LE MANOIR DE LONGEVEAU may retain the balance of the price.
In the event of termination at the initiative of LE MANOIR DE LONGEVEAU, it shall refund to the Client double the sums paid by way of Deposit, except in the case of force majeure.
For all Services, if the Client fails to pay the balance of the price after having been formally required to do so within a period of three (3) days from said formal notice issued by LE MANOIR DE LONGEVEAU, the Contract shall be terminated at the Client’s exclusive fault and the full price of the Services shall become immediately payable.
Maintenance, damage and repairs
The Client undertakes to return the premises in the same condition as that in which they were found.
The Client undertakes to clean any premises other than those for which cleaning is included in the Quotation.
Failing this, the Client agrees to be charged cleaning costs.
Furthermore, the Client is personally liable for any damage, loss, breakage, theft or any other deterioration occurring in the premises or within the grounds of LE MANOIR DE LONGEVEAU throughout the duration of the Services.
In the context of events (weddings, seminars and various groups), the Client is also liable for any damage, loss, breakage, theft or any other deterioration caused by their guests and/or the external service providers whose services they engage for the needs of the event and for whom they stand surety.
Theft, loss and forgotten items
LE MANOIR DE LONGEVEAU disclaims all liability in the event of forgotten items, loss or theft. We invite you to carefully check your accommodation before departure. If you find that you have forgotten something in your accommodation or on the site, we invite you to call our team as quickly as possible. If we find the forgotten items, we may send them back to you at your expense.
Insurance
In the context of events (weddings, seminars and various groups), the Client must provide LE MANOIR DE LONGEVEAU with a valid certificate of Public Liability Insurance in their name, and guarantees that it will remain in their possession and valid at the time the service is performed.
The Client is informed that LE MANOIR DE LONGEVEAU, acting as data controller within the meaning of the applicable regulations, may collect and process personal data concerning them. Such data is collected and processed confidentially, in strict compliance with the regulations in force, in particular Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and the amended French Data Protection Act.
The personal data collected is necessary for managing the relationship between the Parties, contractual communication, and the organisation and performance of the Services provided for herein.
The processing carried out by LE MANOIR DE LONGEVEAU is based, depending on the case, on the performance of pre-contractual or contractual measures, compliance with legal and regulatory obligations, the legitimate interests pursued by LE MANOIR DE LONGEVEAU, and, where applicable, on the Client’s consent resulting from acceptance of these terms.
The Client is informed and accepts that the data collected may be communicated to LE MANOIR DE LONGEVEAU’s service providers and subcontractors where such communication is necessary for the performance of the Services or justified by the legitimate interest pursued. In this respect, the data is in particular stored and hosted on the ASTERIO platform, acting as a processor within the meaning of the GDPR, which undertakes to implement appropriate technical and organisational measures in order to guarantee the security and confidentiality of the data.
Personal data is neither sold nor transferred to third parties and is communicated only to authorised persons, under the conditions defined in this article. It is not transferred to non-EU Member States. Should such a transfer occur, the Client shall be informed in advance, together with the safeguards put in place in accordance with the applicable regulations.
The data is retained for the period strictly necessary for the purposes for which it was collected and, in any event, for the duration of the contractual relationship, extended by the applicable warranty and limitation periods, without prejudice to legal retention obligations.
In accordance with the regulations in force, the Client has at all times the right of access, rectification, erasure, restriction, objection and portability regarding their data. These rights may be exercised by sending a request by email. The Client also has the right to lodge a complaint with the French Data Protection Authority (CNIL).
The Client is informed that the exercise of certain of these rights may affect, in whole or in part, LE MANOIR DE LONGEVEAU’s ability to perform the Services provided for herein.
Performance by the Parties of their obligations under this Contract shall be suspended in the event of a force majeure event which hinders or delays such performance.
Article 1218 of the French Civil Code defines force majeure as an event which prevents the debtor from performing their obligation insofar as:
• the event is beyond the control of the debtor;
• the event could not reasonably have been foreseen at the time the Contract was concluded;
• the effects of the event cannot be avoided by appropriate measures.
In particular, and without this list being exhaustive, force majeure shall include the occurrence of a fire or natural disaster, governmental measures restricting freedom of movement or assembly, or measures akin to population lockdown across all or part of French territory, in particular following an epidemic or pandemic, preventing performance of the Service.
LE MANOIR DE LONGEVEAU shall notify the Client of the occurrence of such a force majeure event no later than eight (8) working days from the date of occurrence of the event.
The Parties shall agree on a change of date for the Services once the force majeure event has ended.
If any provision of these General Terms and Conditions of Sale is found to be void under any rule of law in force or a judicial decision that has become final, it shall be deemed unwritten, without however resulting in the invalidity of these General Terms and Conditions of Sale or affecting the validity of the other provisions.
In the event of invalidity, the Parties agree to interpret the said clause as closely as possible to their original intention and to replace it as soon as possible.
It is recalled, insofar as may be necessary, that the fact that one Party does not rely upon a commitment by the other Party relating to any of the obligations referred to herein shall not be interpreted in the future as a waiver of the obligation in question.
These General Terms and Conditions of Sale are governed exclusively by French law.
The language of these General Terms and Conditions of Sale is French. In the event of any contradiction with the General Terms and Conditions of Sale established in another language, the French version shall prevail.
Amicable resolution of disputes
In the event of a dispute, the Parties undertake, prior to bringing the matter before a court, to make every effort to find an amicable solution. Failing an amicable agreement within two (2) months following the first complaint, the competent court may be seized.
Consumer mediator
In accordance with Articles L.612-1 to L.612-5 of the French Consumer Code, every Client has the right to have recourse free of charge to a consumer mediator for the amicable resolution of any dispute with a professional. The Client is nevertheless informed that the dispute may only be examined by the consumer mediator if the Client is able to justify having first attempted to resolve the dispute directly with LE MANOIR DE LONGEVEAU by means of a written complaint sent by registered letter with acknowledgement of receipt, and that such complaint has failed or has remained unanswered for a period of two (2) months.
The SAS Médiation Solution mediator may be contacted directly online at the following address:
https://sasmediationsolution-conso.fr/
Any dispute arising from the validity, interpretation or performance of these General Terms and Conditions of Sale, and more generally from relations of any nature whatsoever between LE MANOIR DE LONGEVEAU and the Client, shall fall within the exclusive jurisdiction of the French courts, unless mandatory legal provisions or public policy rules applicable and in force on the date of the Services provide otherwise.
These General Terms and Conditions of Sale are deemed accepted by the Client upon validation of the reservation, payment of the deposit, or signature of the quotation, without reservation or restriction.
Nous vous encourageons vivement à souscrire une assurance afin de vous couvrir dans toutes les éventualités, mais nous essayons de vous aider au mieux si les choses ne se passent pas comme prévu...
Conditions générales d'utilisation
- En haute saison, nos réservations se font généralement du vendredi au vendredi ou du samedi au samedi.
- L'hébergement individuel est garanti par un dépôt égal à la valeur de 25% du tarif de l'hébergement.
- Le solde du prix des vacances doit être réglé 8 semaines avant l'arrivée. Le non-respect de ce délai peut entraîner l'annulation de la réservation. Les réservations effectuées moins de 8 semaines avant l'arrivée doivent être payées en totalité au moment de la réservation.
- Les annulations notifiées plus de 8 semaines avant la date d'arrivée ne donnent lieu qu'au versement de l'acompte. Les annulations notifiées moins de 8 semaines avant la date d'arrivée entraîneront la perte de la totalité du montant, sauf si nous sommes en mesure de relouer, auquel cas une somme égale à l'acompte sera déduite pour couvrir les frais.
- Nous vous recommandons vivement de souscrire une assurance voyage pour vous protéger contre tout événement imprévu, avant ou pendant vos vacances.
- Veuillez nous contacter pour connaître les conditions de réservation des groupes, des entreprises ou des mariages, car elles diffèrent.
- L'enregistrement se fait à partir de 17h00. Toutefois, les hôtes peuvent accéder aux installations aussi tôt qu'ils le souhaitent à la date d'arrivée prévue. Les chalets sont souvent disponibles avant cette date.
- Le départ se fait à partir de 10h00 le jour du départ, sauf si d'autres dispositions ont été convenues à l'avance.
- Une taxe de séjour locale est due par tous les hôtes âgés de 18 ans et plus.
- Nous nous réservons le droit de demander à toute personne causant des nuisances aux autres clients ou au personnel de quitter les lieux sans remboursement.
- Les animaux ne sont pas admis dans les propriétés (à l'exception des chiens d'aveugle).
- Nous ne demandons pas de dépôt de garantie à l'avance pour les réservations individuelles, mais nous demandons que tous les dégâts soient réglés avant le départ. Des dépôts de garantie sont demandés pour les groupes.
- Nous n'acceptons aucune responsabilité en cas de perte ou de blessure, quelle qu'en soit l'origine. Nous ne pouvons être tenus responsables de l'indisponibilité d'un logement ou d'une installation en raison de circonstances imprévues ou de conditions météorologiques, etc.
- Votre réservation est acceptée sous réserve que vous et votre groupe acceptiez nos conditions générales.
Si vous avez des questions concernant votre réservation à Manoir de Longeveau, n'hésitez pas à nous contacter.
