Manoir de Longeveau
Last updated: February 2026
This Privacy Policy explains how Manoir de Longeveau (“we”, “us”, or “our”), located in Longeveau, South-West France, collects, uses, stores, and protects your personal data when you visit our website, make a booking enquiry, or interact with us in any other way. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Who We Are
Manoir de Longeveau is a family holiday and events venue offering holiday accommodation, golf, weddings, and corporate retreats in South-West France. For data protection purposes, we are the data controller responsible for your personal information.
Contact details:
Email: bonjour@longeveau.com
Phone: (+33) 05 45 98 55 13
Website: longeveau.com
2. What Personal Data We Collect
We may collect and process the following types of personal data:
Identity and contact information: name, email address, phone number, and postal address.
Booking information: dates of stay, number of guests, property preferences, and any special requests.
Payment information: billing details processed securely via third-party payment providers. We do not store full card details.
Technical data: IP address, browser type, device information, pages visited, and time spent on our website.
Marketing preferences: your preferences for receiving marketing communications from us.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to booking enquiries and manage reservations.
To process payments and issue invoices.
To provide customer support before, during, and after your stay.
To send you marketing and promotional communications where you have given your consent or where we have a legitimate interest in doing so.
To improve our website and services through analysis of usage data.
To comply with legal obligations.
4. Online Advertising and Third-Party Platforms
We run paid advertising campaigns on Google and Meta (Facebook and Instagram) to promote Manoir de Longeveau to potential guests. As part of these campaigns, these platforms may collect and process data about you. This section explains how.
Google Ads
We use Google Ads to display advertisements on Google Search, the Google Display Network, and YouTube. Google may use cookies and similar tracking technologies to show you our adverts based on your previous visits to our website or searches you have made. Google’s use of advertising cookies enables them and their partners to serve adverts based on your visit to our website and other websites on the internet.
You can opt out of personalised advertising by visiting https://www.google.com/settings/ads or by adjusting your settings at https://adssettings.google.com.
Meta Ads (Facebook and Instagram)
We use Meta’s advertising platform to display adverts on Facebook and Instagram. We may use the Meta Pixel, a piece of code on our website, to track conversions from our adverts, optimise campaigns, build targeted audiences, and remarket to people who have previously visited our website.
The Meta Pixel may collect information such as your IP address, browser type, and pages visited on our site. This data is shared with Meta Platforms, Inc. and used in accordance with Meta’s Data Policy.
You can manage your Meta advertising preferences by visiting https://www.facebook.com/ads/preferences or adjusting your privacy settings within Facebook or Instagram.
Cookie Consent
Where required by law, we will ask for your consent before placing advertising or tracking cookies on your device. You can withdraw your consent at any time using our cookie preference settings on the website.
5. Legal Basis for Processing
We rely on the following legal bases to process your personal data:
Contract: where processing is necessary to fulfil a booking or provide our services.
Consent: where you have given us explicit consent to process your data for a specific purpose, such as marketing emails or advertising cookies.
Legitimate interests: where we have a legitimate business interest in processing your data, such as improving our services or conducting advertising, provided this does not override your rights.
Legal obligation: where we are required to process your data to comply with applicable law.
6. Cookies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us understand how visitors use our site and enable certain functionality. We use the following types of cookies:
Essential cookies: necessary for the website to function correctly.
Analytics cookies: help us understand how visitors interact with our website (e.g., Google Analytics).
Advertising and targeting cookies: used by Google and Meta to deliver relevant adverts and measure their effectiveness.
You can control and manage cookies through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website.
7. Sharing Your Personal Data
We do not sell your personal data. We may share your data with trusted third parties where necessary, including:
Google LLC: for advertising, analytics, and website performance services.
Meta Platforms, Inc.: for advertising on Facebook and Instagram.
Payment processors: to handle secure payment transactions.
Booking platforms: where you make a reservation via a third-party platform.
IT and website service providers: who assist in operating our website and communications.
Legal and regulatory authorities: where required by law.
All third parties are required to keep your data secure and to use it only for the purposes for which it is provided.
8. International Data Transfers
Some of our third-party service providers, including Google and Meta, are based outside the European Economic Area (EEA) and may transfer your data internationally. Where this occurs, we ensure that appropriate safeguards are in place, such as the EU Standard Contractual Clauses or other approved transfer mechanisms, to protect your personal data.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Booking and guest data is typically retained for up to 7 years in line with French legal requirements. Marketing data is retained until you withdraw your consent or opt out.
10. Your Rights
Under GDPR and applicable data protection laws, you have the following rights:
Right of access: to request a copy of the personal data we hold about you.
Right to rectification: to request correction of inaccurate or incomplete data.
Right to erasure: to request deletion of your personal data in certain circumstances.
Right to restrict processing: to request that we limit how we use your data.
Right to data portability: to receive your data in a structured, machine-readable format.
Right to object: to object to processing based on legitimate interests,
including direct marketing.
Right to withdraw consent: to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at bonjour@longeveau.com. We will respond to your request within one month. You also have the right to lodge a complaint with your local data protection authority.
11. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal data.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Email: bonjour@longeveau.com
Phone: (+33) 05 45 98 55 13
Website: longeveau.com
